Policy
Returns & Refunds
Last updated: June 2026
Every Halak Studio journal is handcrafted and inspected before dispatch. We take great care in our packaging to ensure your order arrives in perfect condition. Please read this policy carefully before placing your order.
Our commitment
If your journal arrives damaged, defective, or significantly different from what was described, we will make it right — no questions asked. Your satisfaction matters to us.
Eligibility for a return or exchange
You may request a return or exchange if:
- Your item arrived physically damaged (e.g. torn cover, broken binding)
- You received the wrong item
- Your item is significantly not as described
Requests must be made within 14 days of the delivery date shown on your tracking information.
How to request a return
Contact us via WhatsApp at +234 704 671 9424 or email thehalakstudio@gmail.com with:
- Your order reference number
- A brief description of the issue
- One or two photos showing the damage or discrepancy
We aim to respond within 2 business days.
What we cannot accept
We are unable to accept returns for:
- Change of mind after purchase
- Items that have been written in or used
- Digital products (e.g. The Halak Method course)
- Items returned without prior agreement
Refunds
Once a return is agreed and the item is inspected (or photographic evidence accepted), refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
International orders
For international returns, we will cover the cost of reshipping a replacement item if the fault is ours. Return shipping costs for international orders are the responsibility of the customer unless otherwise agreed.
Damaged in transit
If your parcel arrives visibly damaged, please photograph the outer packaging before opening and send it to us along with photos of the item. This helps us raise a claim with the courier on your behalf.
Questions?
We are a small, intentional brand and we genuinely want every order to be right. If something is not, please reach out — we will always find a way to help.